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This is now the 3rd excuse for why this was charged. JE Irausquin Boulevard #45, Oranjestad, Aruba Telephone:011-297-525-5200 from U.S. 00-297-525-5200outside U.S. On Property Concierge 011-297-525-5284 divi.concierge@diviresorts.com 8 a.m. to 8 p.m. daily, JE Irausquin Boulevard #41, Oranjestad, Aruba, Telephone:011-297-525-5200 from U.S. 00-297-525-5200outside U.S, On Property Concierge 011-297-525-5283 tam.concierge@diviresorts.com 8 a.m. to 8 p.m. daily, Argentina, Bolivia, Brazil, Chile, Paraguay, Uruguay -54-11-5365-7054, Colombia, Costa Rica, Ecuador, Panam -57-31-5364-5082, info@diviaruba.com 1-800-554-2008 (toll-free) 1-207-594-7888 (direct), JE Irausquin Boulevard #45 Oranjestad, Aruba reservation@megaresorts.com. We contacted the front desk the day after checkout to see why our credit card was charged such a high amount and it took a number of days to even get a response. Click the Check-In icon at the bottom of the app, select the resort you are checking in to, and click Continue. From there, you will be asked to provide your last name and reservation confirmation number. So go ahead, start planning your next adventure today. Look no further than our SUMMER BLOWOUT SALE, where all resorts are up to 50% Off! The bottom line is that this ownership is actually much more experience than if we took a vacation without it. We're excited to welcome you to our resort soon! IT'S ALL INCLUDED FOOD, FUN, & FESTIVITIES, ENJOY PEACE OF MIND WITH TRAVEL INSURANCE. Click on the island you're interested in and click the amenities box. By making a reservation on www.diviresorts.com or through our U.S. based reservations team, you will always get our: For reservation assistance, please call 800-367-3484 (toll-free) or 919-419-3484 (international), Monday through Friday from 8:00 a.m. to 5:00 p.m. She stated that I couldn't cancel my contract and it will remain the same. **We were told we would be given a one bedroom for our vacation at the ************, in ***** the paperwork says float, studio/efficiency/hotel room. For over 50 years, we've been THE Caribbean experts offering authentic, action-packed vacations at seven resorts on five unique islands. The mandatory tax can be paid upon arrival at the airport. We recommend that you reach out at least 72 hours prior to arrival to request your confirmation number. To receive your Free Stay Certificate, complete theBook Ten Nights, Get One Free Request Form. After going back and forth with Divi and Interval it has come to my attention that interval does not assign the rooms. To learn more about our enhanced hygiene standards and safety protocols, simply visitourCLEAN CHECK page. We want our contract completely canceled and all of our money refunded. If you have not yet registered, you may sign up. What if I have an issue with my bill, but I still want to use the express checkout option? **We were told where could we get a weeks vacation for $2,652.12 ($213.57 x12), when in fact that is not the case, when there is a $155.00 for club dues, and $986.84 for club fees, equaling a total vacation cost of $3,704.68. a legally binding contract between the Consumer and the Club, and the Consumer has not raised any points that are not addressed in the contract. Our CLEAN CHECK Program offers enhanced hygiene and health measures at every resort. Pay over time program. Email: memberreelations@divivacationclub.com, +31 (0) 20 664 8512 Email:info@caribbeanreflections.nl, Jorge Castillo +5411 5365 7054 Email:diviconosur@gatinter.com, Mercedes Aguirre +57 315-364-5082 Email:mercedesa@megaresorts.com, Lucrecia Laborde +58 (0) 414 287 7604 Email:labordeviajes@cantv.net. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When you join the Divi Vacation Club you'll also receive Club Loyalty Benefits, which reward you just for being a Club Member! Contact Information Headquarters 6320 Quadrangle Dr Ste 210, Chapel Hill, North Carolina, 27517, United States (919) 419-3484 Revenue $654.1 M Employees 5,051 Founded 1992 Divi Resorts Executive Team & Key Decision Makers Show Me More Executives Recently Updated Team Members Show Me More Team Members Divi Resorts Email Formats We strongly suggest you download and activate the app (for the first time) prior to traveling. For more information, visit www.BonaireIsland.com. TERMS & CONDITIONS:Divi ResortsBookTen Nights, Get One Freepromotion applies to new reservations that are booked between now and December 31, 2023. We have been trying to convey to this company that we were told many misleading statements when we made our purchase with this company. "DHMI" is stating they have no responsibility for our experience and cannot assist however they are speaking for "the club." Can I check in more than one reservation at the same time if Im using the same credit card? Customer Reviews are not used in the calculation of BBB Rating. . We are writing this letter because we have called the telephone numbers (multiple times) given by **** but keep getting a message saying that you are caller #2, but when youre next in line it hangs up. ET Saturday 10:00 a.m. 8:00 p.m. Email Address: *. You'll discover 360 tours, informative videos, dazzling resort photography, informative brochures, helpful comparison charts, FAQs, and so much more. Villa Studio Room - Free WIFI, Free Parking, Full Kitchen, Fridge, and Microwave. If you booked through the Divi Vacation Club, online at www.diviresorts.com, on our Divi Resorts mobile app, or through a third-party such as Expedia, Booking.com, etc., you need to contact our Divi Reservations Department at (800) 367-3484 or via email at info@diviresorts.com to request your confirmation number. Divi Resorts can be contacted via phone at 919-419-3484 for pricing, hours and directions. Sign In or register for an account to access all your tickets. HOW DO I USE EXPRESS CHECK-IN ON THE APP? You can also find fun things to do on each of our islands on our resort ISLAND ACTIVITIES pages. Choose your dates to book todays available rooms and rates. Divi ******* placed me in a room that is not in the Beach tower but instead into their older tower known to Interval as DP1 or Divi Phase 1 Tower. She was very rude and kept telling me " noted in section 10 you have five days to cancel". CAN I ORDER SPECIAL AMENITIES ON THE APP? We're excited to welcome you to our resort soon! We only use hotel trademarks or information to the Sign up today for additional 10% savingson our already discounted 30% off deal. We were lied to and duped out of our money. Due to the pandemic, traveling was impossible. Our concierge or activity team will acknowledge the receipt of your communication and assist you as needed. We aren't together anymore, we don't live together and I would like to cancel contract. This deal is available for all travel agents. To navigate around the 360 tour, you can: You can find out more about this free program and instantly register here. If you have further questions after the reservation is made, you can reach out via email at reserve@diviresorts.com. From there you will see all of our current promotions with links to learn more about each. Does this mean I can possibly check in to my room before 4 PM? At this point I need to reach out to others, **** corporate has treated many of us poorly and above all I need to get legal advice if they can not resolve this in fair business practice. Make sure to check our resort FAQs and reach out to our Concierge team if you need assistance prior to arrival. 4.0. on October 26, 2020. The other three excuses were given in email responses by Juleicka de **** from the resort indicating the following: "the US$47.50 is not a cleaning fee-it is a mandatory tax of RCI points reservation""Since its a RCI fee you need to contact them in regarding that fee.". Note that complaint text that is displayed might not represent all complaints filed with BBB. ET Email:groupsales@diviresorts.com, 888-863-6822 (Toll Free) 919-419-3484 (International) Monday-Friday 8:00 a.m. - 5:00 p.m. TIP: Island protocols are constantly changing, so please make sure you check ourNEWS page for the latest information. We detect that you are visiting from Singapore. Register today and instantly get additional savings off your next reservation. Rooms. You can also contact our resort by clicking on CONCIERGE HELP. . You'll get the best available price on room only and all-inclusive vacations. Please select the region that you would like to explore today. Exploring which resort and island matches your vacation dreams is a breeze on our new website! As a matter of policy, BBB does not endorse any product, service or business. Still looking for a summer vacation deal to the Caribbean? If you're registered with our travel agent program and you book direct at www.diviresorts.comor by phone with a Divi Resorts Call Center Agent at 1-800-367-3484 between now and December 31, 2023, youll receive the following special offer: To receive your Free Stay Certificate to redeem free nights, simply fill out the request form! At Divi, we strive to be as helpful as possible throughout your Caribbean experience. These are not the kind of people you want to do business with. To receive your commission, you must fill out and submit the Commission Request Form after your clients have traveled to their destination. Please begin by refreshing the page to see if your location populates the Near field. about the NEW Silver, Gold, Platinum and Presidents Elite Club Loyalty Benefits! Find out what works well at Divi Resorts from the people who know best. Enter the last name listed on the reservation and the confirmation number listed in your original confirmation email or the pre-arrival email you should have received 24 hours prior to check-in and click, You will see a screen with your reservation information. offering over 100,000 hotels worldwide. For assistance with registration or logging in, please contact us at wholesale@diviresorts.com. There is no minimum night stay requirement on room-only reservations. I want this matter cleared up with my account as expeditiously as possible and also to restore my home week vacation thats been confirmed since last year. It was excessive as it was our last day. I was told to write a letter to the relations department. Not only that, but we were not in the right headspace to make a decision like this. Our app is supported by the following devices: iPhones require iOS 11.0 or later Android phones require 4.3 or later. Look no further than our SUMMER BLOWOUT SALE, where all resorts are up to 50% Off! GroupDivi Hotels
At the top of your Chrome or Firefox window, near the web address, click the green lock. JE Irausquin Boulevard 75, Palm Beach, Aruba RESORT: 011.297.586.6066 (inside US) RESORT: 00.297.586.6066 (outside US) CORPORATE: 919.419.3484 | Toll-Free: 800.367.3484, J.E. Click, Review your reservation agreement and pay any outstanding balance (if applicable). Divi Flamingo Beach Resort & Casino. The *** midweek housekeeping fee of $47.50 does not refer to housekeeping services performed during the course of your stay. *Please contact the Front Desk for assistance if: We recommend that you visit the front desk for assistance with clearing up any account balance issues prior to using the mobile app for express checkout. Whether you chose to view our website on your desktop, tablet, or cell phone, youll find a fully integrated, user-friendly experience. place their inventory for sale. A private balcony, cable TV, and dining table are featured in every room as well as a microwave and refrigerator. Our CLEAN CHECK Program offers enhanced hygiene and health measures at every resort. Still looking for a summer vacation deal to the Caribbean? When you add up everything more of a **** rip off. You'll see all of the different room categories available at the resort displayed side-by-side. To return to our homepage, simply click on RESORTS or our logo at the top of the page. Both resorts offer free shuttle service on open, golf-style shuttle transport to the casino, which also features shopping and restaurants along with . Divi Aruba Phoenix Beach Resort: Customer Service - See 2,988 traveler reviews, 2,864 candid photos, and great deals for Divi Aruba Phoenix Beach Resort at Tripadvisor. You can also navigate to our Weddings & Honeymoons page, view all of our deals and discounts on our Specials page, learn more about event travel on our Groups page, and check out ourhelpful FAQs pages. BBB directs its services to businesses and consumers in North America. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Were excited to deliver a truly interactive experience! Simply fill out the form below with your inquiry or request about your upcoming vacation at Divi & Tamarijn Aruba. Read over the detailed policy information. When youre ready to travel, you can book with confidence and trust the Caribbean experts. These requests have led Divi Resorts to partner with the Divi Vacation Club, a Points-based travel program. You can start the express check-in process 24 hours prior to arrival. Create an account I'm an agent sign in here Look no further than our SUMMER BLOWOUT SALE, where all resorts are up to 50% Off! We have tried to no avail to get someone on the phone so we mailed a letter in April. This timeshare is worthless, and I need to part ways with this company ASAP. Its important to be fully informed of all entry requirements prior to traveling. Divi Dutch Village Beach Resort: Customer Service - See 371 traveler reviews, 546 candid photos, and great deals for Divi Dutch Village Beach Resort at Tripadvisor. To compare rooms and suites at each resort, visit the resort's main page and click on ROOMS & SUITES. sponsored by any particular hotel, and the trademarks of all hotels in our network are owned