The problem is, they do not answer their phones, and do not respond to emails. It's best to go with a competitor that will better value the hard-earned money of its customers. Is this your company? The significant increase in pricing without prior notice, coupled with a lack of accountability on their part in addressing issues we've raised, only reinforces my decision to cancel our service with them. At the top of your Chrome or Firefox window, near the web address, click the green lock. Language. It appears that Waste Connections has charged us for services they never even provided. That's all you need. Customers have also reported that their calls and emails to the company go unanswered, leading to frustration and inconvenience. Thank you! You can learn more about our cookies in our Privacy Policy. We cannot recommend the service to anyone in good conscience and would strongly advise potential customers to think twice before signing up for their services. Reporting a Hazardous Waste Complaint 602-771-4673 Submit a Hazardous Waste Complaint . They never stick to their schedule. Waste Connections St. Louis, Missouri Trash Pickup Service Waste management solutions, recycling and dumpster rental services in St. Louis, MO. Great Service - I want to tell you how great NIKKI POWELL was helping me set up my account. Service 63 Wood Waste Processing. Property management, multifamily and HOA Solid waste Recycling Industrial E-Waste. Overall, my experience with Waste Connections has been a complete nightmare. My personal experience with Waste Connections was not a positive one. It is quite disappointing to have to share this review about Waste Connections. They will miss and refuse to pickup your garbage for weeks. Please click on the country abbreviation in the search box below to change to a different country location. Around April 20, ****************************************************************************** the system, and to be sure not to have any trash in the dumpster so it can be picked up the week of May 25, 2022. Overall, I feel that their customer service was lacking in terms of addressing these concerns and rectifying the issues I experienced. 2.9 Job Security & Advancement. For half the price, I am incredibly satisfied with the efficiency and customer service provided by Roadrunner. In retrospect, we feel that the company should have trusted us when we reported that we were family members requesting assistance, instead of assuming otherwise, based on a certain call. 4 complaints closed in the last 12 months. We have found a replacement service and are trying to cancel our service. Mailing Address 12115 Ne 99th Street Suite 1830 Vancouver, WA 98682 Site Address 12115 Ne 99th Street Suite 1830 Vancouver, WA 98682. We then left a message for the regional manager. What's more, we've had multiple instances where our trash was not picked up by Waste Connections. 21 Jobs 266 Reviews 3K Salaries 52 Questions Interviews 5 Photos Want to work here? We have sent proof. Residents can choose to have their invoice emailed to them. NOPE! Bin rental. With a delay of six weeks just to have the dumpster dropped off, it's clear that their process needs significant streamlining and improvement. We understand your frustration with the delay in pick-up and the overflowing bin. Waste Connections is the premier provider of solid waste collection, transfer, recycling and disposal services, along with recycling and resource recovery, in mostly exclusive and secondary markets across the US and Canada. This will surely increase the credibility of your complaint. Gain trust and grow your business with customer reviews. It is the third largest waste management company in North America. This is mot the first time they missed the trash pick up. The reason for changing was because of increasing high price charged by Waste Connections. Submit a complaint and get your issue resolved. Waste Connections is billing me for a $35.00 reinstatement fee after making a payment for the February bill in April. Start Service Request Quote Business Waste Management Services All business sizes Restaurants, retail shops, manufacturing, etc. In mid February I called to say I would not be renewing service, as there was still no refund. Waste Connections Customer Support Rated Extremely Low. Our community has had issues with this company for years - very aggressive drivers, sloppy work where trash is not meticulously cleaned up if it falls out of the truck, missed pickups, and numerous rate increases.. We had been using progressive waste since 2017 which was bought out by waste connections and have received increases by 100% over the past 2 years without notice which forced us to look elsewhere. I would not recommend this company to anyone who wants a seamless, hassle-free trash service. It's unsurprising that the customer also canceled their residential account due to their experience with the commercial side of the business. This account has been set up on Autopay for YEARS. As a customer, this can be quite frustrating especially when expecting timely and efficient services. As I mentioned there is NO Info or Link on their website to cancel nor, any mention of a NEED to Call to cancel. When they pick up trash they leave most of it in the bottom! WASTE CONNECTIONS - 14 Photos & 168 Reviews - 7770 Palmer Park Blvd, Colorado Springs, Colorado - Recycling Center - Phone Number - Yelp Waste Connections 1.1 (168 reviews) Unclaimed Recycling Center, Dumpster Rental, Shredding Services Closed 8:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 14 photos Add photo Read more. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Tiffany is a poor supervisor who does not care and makes nothing but excuses for read more. This then creates an issue for me because I lock my card after i make paymenread more, Sadly WFN took on this firm! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. All of our neighbors carts had spilled this morning so I made my teenage sons come out in the cold wind and pick it all up and place it in our own cart and then bungee it, so as to contain it. Shop around, as Waste Connections is extremely over priced. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. He stated that the only reason I was not informed of the pickup not happening was because I called too quickly to find out what happened. BBB Business Profiles may not be reproduced for sales or promotional purposes. Overcharging and billing errors were also common issues. I felt frustrated and helpless, as I had paid what I was quoted and had no idea that there was a possibility of the rate increasing just because I hadn't signed a contract. It makes me wonder if the driver is just being lazy, especially considering that I used to give them $50 as a Christmas bonus, which I no longer do. They have a 60 month contract that automatically renews and only allows a customer to leave them at the end of the contract. Town of Queen Creek Residents must contact the Town of Queen Creek in order to schedule bulk pick-up service www.queencreek.org. As expected, I found many other companies that offered rates cheaper than WC. The age of Waste Connections's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. We were contacted on 5/31 and customer refused to be connected with sales representative. Waste Connections ranks 5th among Waste Disposal sites. Reviewers complaining about Waste Connections most frequently mention customer service, pick ups, and trash company problems. Overall, I would advise those considering this company to think twice and explore other options. The experience with Waste Connections (wasteconnections.com) has been quite disappointing for our family. Waste Connections Employee Reviews Review this company. Garbage Removal View Business profile Need to file a complaint? The damage to the building is a bummer. The last time they would have picked up my Trash would have been 12/28 or 12/29 2022. They literary left trash scatteres in feont of my home. I was left with the distinct impression that Waste Connections was more interested in padding their bottom line than in providing good service to their customers. However ComplaintsBoard has detected that: This complaint was posted by a verified customer. Complaint: 19863451I am rejecting this response because: i think they tell the girl *** to call me whixh i didnt want to talk to her but her manager. 35 minutes later when I still had not received any word as to why the mattress had not been removed I called the company and was told that someone would be by today 4/7 to pick it up. i dont want to deal with hwr. I have been a loyal customer of Waste Connections for nearly three years since moving to Sanger, Texas and opting for their services in Justin, Texas. I have contract and they wont increase price more than 5%. Customer Service: (844) 708-7274. I had one cancel my account and when I made my payment I was charged $40 to be reinstated DO NOT USE, I pay over $700 a year for one bag of trash a week and recycling twice a month. This account has been set up on Autopay for YEARS. No refund for 3 weeks of non service. i want a new sale repSincerely,Thucnhu *****. This profile has not been claimed by the business owner or representative. Their business model appears to be that of theiving A$$-, they charge you for services the repeatedly do not provide. Useless employees! 3.0 Work-Life Balance. File a Complaint Complaint. International Association of Better Business Bureaus. I cancelled my service the end of last year. I ordered the dumpster for *************** on January 3rd from these people they told me by the contract that they have 48 hours to deliver my dumpster I didn't get it till a week later I expressed how much trash I had from starting a new business and from the construction of getting it ready it has been going on 3 weeks now and they still have not done one pickup for me not one pickup from trash and now code violation is on me because I have so much trash backed up behind my building I have called and called and cannot get no one to call me back and nothing is being done I want out of the contract and I want them to come get their dumpster so I can get with a company that's going to actually do what they're supposed to do because now I have to go to court on the cold violation and I'm still out of my ears with trash. This has been going on for three months. It's frustrating to have to call in every month, and then wait on hold for over half an hour just to speak with a customer service representative. Waste Connections is a North American integrated waste services company that provides waste collection, transfer, disposal and recycling services, primarily of solid waste. It felt very much like extortion, and left me with an extremely negative impression of WC. We have received your complaint and I have reviewed your account but we do not actually owe you a refund, the $117.77 that you paid 7/15/22 went towards reopening your account and paid your past due only, then you had another payment due as of 9/1/2022 so when you called in on 9/13/22 you actually paid for 2 bill cycles which covered you from 9/1/22 through 4/30/23 which is the reason you received another invoice for 5/1/23 and the reason you owed the small amount of the $22.48 and the $27.50. It's quite disappointing to see such ineptitude and lack of accountability for a company whose services are meant to make our lives easier. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 40 Yard Roll-Off Dumpster. Stay away from this company as all cost. Is 0 stars an option? Thus far they have refused to refund ** for the missed service, they have refused to come pick up our extra trash from the missed service, and they want us to pay a fee to cancel. While the company did start charging me for the additional trash can, their promise to deliver seems to have fallen on deaf ears. When it comes to reliable and efficient waste management services, it's crucial to choose a company that can provide excellent assistance to both residential and commercial clients. Waste Connections ranks 5th among Waste Disposal sites. Their overview and ratings don't surprise me at all! It simply feels like a string of excuses with no resolution. Stated she couldnt get ahold of anyone on dispatch so the issue couldnt be looked into more and Id have to be contacted at a later date. When my five-year contract with Waste Connections (WC) was about to come to an end, I decided to explore other options and see if I could get a better rate for my waste management. Finally, the manager returned our call and stated that we have a contract and it was "e-signed", therefore we had to pay until our contract was complete. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. As a matter of policy, BBB does not endorse any product, service or business. At this point Ive paid every month for the last 6 months and theyve taking my can twice. It will close at 5:00 p.m. I paid my last bill of $170.30 on 8/23/2022, which covered 9/1/2022 - 12/31/2022. We apologize for the inconvenience caused to you. They said they would pick up the remaining garbage bin by March. Customer Service Representative professionals working at Waste Connections have rated their employer with 3.4 out of 5 stars in 55 Glassdoor reviews. Inconsistent pick up but still holding customer accountable to satisfy bills. Please call for pricing 480-983-9100. Originally, the employee stated that we should call back within 30 days and sett a specific date for termination of services. We also provide non-hazardous oilfield waste treatment, recovery and disposal services in several . If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. But, based on one customer's feedback, it appears that the reality may not be as impressive as their claim. International Association of Better Business Bureaus. Reset. What is even more concerning is that when the customer tried to cancel their commercial account, nobody bothered to get back to them. From serving the business owners in our communities to construction workers on the job site, we are committed to providing sustainable waste management solutions that you can rely on to make your life easier - no matter your unique needs! For a printable list of acceptable recyclables click here. 0 reviews (0 %) Rating 5 out of 5 Waste connections is the most positive environment I have ever worked in. Waste Connections earns 91% level of Trustworthiness. Waste Connections (wasteconnections.com) has been receiving numerous consumer complaints, making it a topic of concern. Not only the rates go up almost monthly despite the contract but if you don't pay what they want they hit you with late fees and collections. Can't empty can and drags rocks from yard onto street! When I call in the excuse is that there were too many cars and the truck could not get through. On top of this, we found ourselves locked out of our account without any apparent reason, and despite trying to recover our account through various avenues, we could not access it. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. At a whopping $65 a month including taxes, the cost for their monthly service has become virtually unaffordable for me and many others. I reached out for clarification about this charge and have received no response. It's a legit company, but they have horrible business practices. I also want a different driver assigned to my route as this is unprofessional retaliation and not how customers should be treated. Waste Connections of Washington - Clark County. When I called just for further communication I was transferred twice before I reached a supervisor, Cole (I believe), he was very condescending while talking to me. I called Dec. 28, 2022 to cancel service. There is no other charge past requested date of 5/19. Waste Connections of Arizona provides convenient garbage pickup, recycling, bulk pickup, and dumpster and portable toilet rental services for residents in Phoenix, AZ. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, They are happy to get your money, but are the worst for, This $#*! Customer Reviews are not used in the calculation of BBB Rating. Complete GARBAGE! 12 Yard Roll-Off Dumpster. Waste Connections is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in the U.S. and Canada, 2745 N Ohio St, Wichita, KS, 67219, United States. Tyler is the driver that picks up our trash cart in Mart, TX. Since then, we have received daily harassment from them, saying we have a balance due. 2.9 Culture. 15, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 633 of over 649 reviews Sort Popular Popular Most Recent Highest Rating Lowest Rating 3.6 67 % Recommend to a Friend 78 % Approve of CEO Ron Mittelstaedt Waste Connections of Arizona provides residential trash/recycle pickup in Apache Junction, Queen Creek, Florence, Tucson, Globe, Maricopa, and Gold Canyon. With our WasteConnect Mobile App you can: Receive Service Alerts for collection delays, Search how to properly dispose of materials, Copyright 2023 Waste Connections | Sitemap | Terms Of Use | Pricing Policy | Privacy Policy | Environmental Surcharges, Copyright 2023 Waste Connections | . I have talked on the phone twice to ladies in the office and they were polite and attempting to be helpful, but I did seem to have communication problem with them in trying to explain when and how I left my cancel notice. Tiger Sanitation is less and they have recycling! Waste Connections does a great job of keeping out neighborhood clean! How to rent a bin. Beware if you are a new home owner! services for business. Worst customer service ever! BE AWARE OF THIS COMPANY AS THEY HAVE TERRIBLE BUSINESS PRACTICES! They are trying to sue. When we called they said they have over 100 trucks and couldn't say for certain which truck it was. See details. As someone who values efficiency and reliability in my trash services, I have been extremely unhappy with Waste Connections ever since they took over. This is a huge scam, they raise my bill $30-40 every billing cycle I am being changes for than $100 over what I stated with. As a result, we wished that the company provided a more efficient way of communication. BBB is here to help. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We have received your complaint but it also looks like you've called as well and someone is in process of working on this for you, a rep should be giving you a call back this morning to advise if we are able to get someone back out to your or not. *This company may be headquartered in or have additional locations in another country. They continue to increase the costs of the services they provide. I have gone ahead and waived the cancellation fee for you, your account is now at a zero balance and you should no longer receive any further communication from our company. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They stared at $50 and said it wouldnt go up. A lady named ****** stated there was a required $27.50 cancellation fee.